Refund Policy (7-day Money-Back)

7-day money-back guarantee

Within 7 days of your first subscription charge, you can request a full refund with no questions asked. Just reply to any billing email or write to support@cleanmyass.ai from the same address tied to your account.

How the refund is processed

• We process refunds within 3 business days of your request.
• The refund is issued to the original payment method via Stripe.
• For BRL subscriptions, credit card refunds take 1–2 billing cycles to appear on your statement — that's the card issuer's timing, not ours.
• Boleto refunds require a bank account for deposit.

After the first 7 days

Refunds on subsequent monthly renewals are evaluated case-by-case. We usually grant a prorated refund if you cancel within 48 hours of renewal; otherwise the subscription stays active until the end of the billing cycle and then stops.

Situations not covered by the guarantee

• Abuse of the guarantee (repeatedly signing up, using the Service, then refunding).
• Chargebacks filed without contacting support first — these are disputed with the card network.

Cancellation

Cancelling a subscription does not automatically refund the current cycle. It only stops the next renewal. To cancel plus refund within the 7-day window, email support.